Shipping policy
At [Nova Nest], we are committed to delivering your order in a timely and reliable manner. Please read our shipping policy carefully before placing your order.
Order Processing All orders are processed within 1–3 business days upon payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping & Delivery Times We ship to customers worldwide. Estimated delivery times after dispatch are as follows:
- Canada & United States: 7–15 business days
- International Orders: 10–20 business days
Please note that delivery times are estimates and may vary depending on your location, customs clearance, and other factors beyond our control.
Order Tracking Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the status of your delivery at any time.
Customs & Import Duties International orders may be subject to customs fees or import duties upon arrival in your country. These charges are the responsibility of the customer and are not included in the order total.
Lost or Delayed Packages If your order has not arrived within the estimated timeframe, please contact us and we will do our best to resolve the issue promptly.
Contact Us For any shipping-related inquiries, please reach out to us at [your email address]. We typically respond within 1–2 business days.